Refund Policy

Last updated: 2025-12-23

1. Overview

Our Refund Policy is designed to be transparent and fair. We aim to provide a great experience for both students and tutors. This policy outlines the circumstances under which a refund may be granted.

2. Refund for Tutoring Sessions

We understand that sometimes things don’t go as planned. Here’s how we handle refunds for tutoring sessions:

• Cancellation by Student: If you cancel a scheduled session at least 24 hours in advance, you are entitled to a full refund or credit for a future session. Cancellations made less than 24 hours in advance are not eligible for a refund.
• Tutor No-Show: If your tutor does not show up for a scheduled session, you will receive a full refund or credit for a future session.
• Technical Issues: If a session is disrupted by technical problems from our platform, we will offer a partial or full refund depending on the extent of the disruption.
• Unsatisfactory Session: If you are not satisfied with a tutoring session, you may request a refund within 48 hours. We will review your request and may grant a refund at our discretion.

3. How to Request a Refund

To request a refund, please contact our support team at [Your Support Email] with the following information:

• Your name and username.
• The date and time of the session.
• The name of the tutor.
• A brief explanation of why you are requesting a refund.

4. Processing Refunds

Refunds will be processed within 5-7 business days. The refund will be credited back to your original method of payment.

5. Contact Us

If you have any questions about our Refund Policy, please contact us.